Privacy Policy
At Santosha Hair Face & Body, I honour the trust you place in me—not only with your hair and wellness care, but also with your personal information. This Privacy Policy explains how I collect, use, store and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information I collect
I may collect the following types of personal information:
Contact details such as your name, phone number, email address and postal address.
Appointment information including booking history, service preferences and scheduling details.
Health and wellbeing information relevant to your treatments, such as allergies, skin sensitivities, scalp conditions, medical conditions affecting hair or skin, pregnancy status, or medications that may impact my services.
Payment information processed securely through my payment systems.
Communication records including messages, feedback and correspondence with me.
Website usage data such as browsing behaviour, device information and cookies (detailed below).
How I use your information
I use your personal information to:
- Deliver your services — schedule appointments and provide personalised hair, beauty and wellness treatments tailored to your needs.
- Ensure your safety — maintain accurate treatment records regarding allergies, sensitivities and health considerations.
- Communicate with you — send appointment confirmations, reminders, special offers and updates.
- Process transactions — manage payments and invoicing.
- Improve your experience — enhance my services based on feedback and preferences.
- Meet legal obligations — comply with regulatory and legal requirements.
How I protect your information
I take the security of your personal information seriously and implement reasonable measures including:
- Secure storage of physical records in locked areas.
- Password protection and encryption for digital systems.
- Access limited to authorised persons only.
- Regular review of security practices.
Sharing your information
I do not sell, rent or trade your personal information. I may share your information with:
Service providers who assist me with appointment scheduling, payment processing, email communications and website hosting—these providers are required to protect your information and use it only for the purposes I specify.
Professional advisers such as accountants or legal advisers when necessary.
Regulatory authorities where required by law.
Cookies & website analytics
My website may use cookies and similar technologies to:
- Enhance your browsing experience.
- Remember your preferences.
- Understand how visitors use my site.
- Improve my online service.
Managing Cookies: You can adjust cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Analytics: I may use third-party tools such as Google Analytics to collect anonymised data about website usage.
Your rights
You have the right to:
- Access the personal information I hold about you.
- Correct any inaccurate or outdated information.
- Request deletion of your information (subject to legal retention requirements).
- Opt out of marketing communications at any time.
- Lodge a complaint if you believe your privacy has been breached.
To exercise any of these rights, please contact me using the details below.
Retention of information
I retain your personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected.
- Provide ongoing services and maintain treatment history.
- Comply with legal requirements (treatment records may be retained as required by health and safety regulations).
Updates to this policy
I may update this Privacy Policy periodically to reflect changes in my practices or legal requirements. Updates will be posted on this page with a revised “last updated” date.
Contact me
If you have any questions about this Privacy Policy, wish to access or update your personal information, or would like to make a complaint, please contact me:
Santosha Hair Face & Body
Thank you for trusting Santosha with your care. Namaste.
Last updated: November 2025